Our Promise

With your new Weiss Co. jewelry you will receive a third party Certificate with proper grading you have accepted. The grading is valid only as per the issuing laboratory’s policy. Upon request, we will issue an appraisal certificate at replacement value for insurance purposes, valid for 3 years. Weiss Co. does not sell nor provide insurance.

All of our jewelry is manufactured using the highest quality materials and pass strict Quality control prior to delivery . We stand behind every item that we sell and warrant it be free from any manufacturing defects at the time of delivery.
Our lifetime guarantee offers free restoration for any metal defaults and/or discoloration. This does not include physical damage that occurred from rough usage such as exposure to pressure, heat and/or harsh chemicals.

In some custom order cases where a client insists on a design that seems too vulnerable to us, we will notify the client and will not be able to guarantee the product.

We advise a yearly check for prong tightening, re-polishing, rhodium plating, and cleaning. The first service is included in the purchase price if done within 24 months of purchase (12 months for Eternity bands).

Our guarantee does not cover loss of an item or any part of it and will expire in case a third party performs any modifications to it such as resizing / polishing / any other tuning and/or enhancements, including laser inscriptions, stamping, etc.

Our jewelry pieces are our true ambassadors making it our goal they are forever enjoyed. In any event of a problem or a need of other services that are not covered under our lifetime guarantee, please bring it in for a free evaluation. Once inspected, should charges apply, you will be notified before any work is done.

We also offer a lifetime full money buy-back guarantee for a future upgrade (下取り) , terms apply **

** The upgrade is at least double the original purchase (any discounts disqualify) , Client can provide our original warranty and certificates ,
The item is inspected and matches its original state. For Flawless or Internally flawless clarities, a new certificate will be needed to prove no blemishes.