Returns Policy

There may be instances where the product does not meet your expectations.
If you wish to request a return, please follow the guidelines below:

Initiating a Return

Please contact customer service within 3 days of receiving the product:

Please note that custom-made orders are non-returnable. However, if the item arrives damaged, we will provide a refund or repair the damaged product.

admin@weissdiamonds.com 
We will begin the return process.

Return Approval

Once your return request is approved, we will provide you with detailed instructions.

Shipping Costs

The return shipping costs will be covered by the customer.

Inspection and Refund

Once we receive the returned product, we will inspect it and promptly notify you.
For full refunds, you can visit our office to receive the refund in cash.

Refund Method

Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact us within 3 days of receiving it. We will arrange an exchange or refund.

Inquiries

If you have any questions regarding our return or refund policy, please contact us at:
admin@weissdiamonds.com.

Policy Changes

We reserve the right to update our return and refund policy. Any changes will be posted on this page.