Return, Refund and Exchange Policy

At WEISS Co., Ltd., we are committed to maintaining high standards of quality control and product inspection to ensure customer satisfaction and confidence in every purchase.

All returns, refunds, and exchanges are subject to the following terms and conditions.

1. Cooling-Off Policy

Purchases made voluntarily in person at our store, after the customer has had the opportunity to inspect the merchandise, are generally not subject to the statutory cooling-off provisions under Japan's Act on Specified Commercial Transactions.

2. Returns and Refunds

If a product is found to be damaged or defective, or if the product delivered differs from the original order, we will review the condition of the product and the order details and take appropriate action, including returns or exchanges where applicable.

Customers are requested to inspect their purchases promptly upon receipt and notify us of any defects or discrepancies, in principle, within five business days.

This notification period does not limit any statutory rights customers may have under applicable law.

3. Returns and Exchanges for Customer Convenience

Returns, refunds, and exchanges requested for reasons attributable to the customer, including but not limited to “the product differs from the customer's expectations,” “an error made by the customer when placing the order,” or “a change in the customer's preferences or intentions after purchase,” will generally not be accepted.

Any changes requested after delivery to a design, specifications, size, or other details previously approved by the customer may be subject to additional charges for alterations or other necessary work.

4. Important Conditions for Returns and Exchanges

Customers must contact us in advance before returning or requesting an exchange of any product. Returns sent without prior notice may not be processed.

When returning a product, customers are generally required to provide the merchandise, grading reports, warranties, and all accompanying accessories in the same condition as when originally received.

We reserve the right to refuse discretionary returns or exchanges if the product shows evidence of use, alteration, modification, or damage caused by the customer.

This restriction does not apply where the product is defective or where we are otherwise required to provide a remedy under applicable law.

5. Unreasonable Demands and Inappropriate Conduct

We are committed to addressing all customer inquiries and concerns in good faith, following a careful review of the relevant facts and circumstances.

However, we will not accept unreasonable or repeated requests for design changes, exchanges, or additional alterations without legitimate justification, demands for complimentary services beyond the scope of the original order, or any other requests that exceed reasonable and socially acceptable standards.

In cases involving intimidating behavior, prolonged and unreasonable demands on our staff's time, persistent or excessive communications, or other conduct that interferes with normal business operations, we reserve the right to modify our communication procedures or decline to respond to unreasonable demands.

Nothing in this section is intended to restrict or diminish any rights customers are entitled to under applicable law.

6. Return and Exchange Procedures

Upon receiving a request for a return or exchange, we will review the product's condition, the original order details, and the relevant transaction history before advising the customer of the appropriate procedure.

Where a defect or incorrect delivery is attributable to our company, we will bear the necessary return shipping costs and refund processing fees in accordance with applicable law.

We value the trust and confidence of our customers and remain committed to providing fair, responsible, and professional service.

WEISS Co., Ltd.
Representative Director: Adi Levi